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How to restore purchases


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AJJA1234 #1 Posted 05 June 2015 - 11:13 AM

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I switched to a new phone and logged in with the same account but when i played I lost everything and had to redo the tutorial. Any idea how I can get everything back?

ACE_stealth251 #2 Posted 05 June 2015 - 11:28 AM

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View PostAJJA1234, on 05 June 2015 - 11:13 AM, said:

I switched to a new phone and logged in with the same account but when i played I lost everything and had to redo the tutorial. Any idea how I can get everything back?

Simple, log in to your new account, there is a icon on the top right hand corner (next to your name) click on it. Scroll down to disconnect server, and press it. Then log in to your old account. If this does not work send a ticket to WG.



xX_V_Clova_V_Xx #3 Posted 09 January 2018 - 07:16 AM

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View PostAJJA1234, on 05 June 2015 - 09:13 PM, said:

I switched to a new phone and logged in with the same account but when i played I lost everything and had to redo the tutorial. Any idea how I can get everything back?

Lodge a ticket under the support tab.

Maybe you changed region and you registered a different account?

all the best, ~Clova.






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