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Accidentally bought a premium tank I already have


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P1NNY #1 Posted 08 July 2020 - 05:25 PM

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Hello, Just wondering if I can Refund my gold? after accidentally buying a premium tank that I already have..

P1NNY #2 Posted 08 July 2020 - 05:27 PM

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View Postdan_13_13, on 08 July 2020 - 05:25 PM, said:

Hello, Just wondering if I can Refund my gold? after accidentally buying a premium tank that I already have..

Welp, nvm.. 

 

We will not compensate or reverse in-game (Garage/Hanger) actions (even accidental purchases) for the following:

  • Spent Gold
  • Premium vehicles which have been in battle
  • Premium aircraft which have seen combat
  • Sale of non-premium vehicles/aircraft
  • Lost crew members
  • Experience spent on a new vehicle or module
  • Equipment or consumables purchased via the Garage/Hangar
  • Vehicle aesthetics (camouflage, emblems, inscriptions)
  • Ammunition
  • Premium time purchased over 24 hours prior to the submission of a ticket to support


Elite911 #3 Posted 08 July 2020 - 06:21 PM

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View Postdan_13_13, on 09 July 2020 - 02:27 AM, said:

Welp, nvm.. 

 

We will not compensate or reverse in-game (Garage/Hanger) actions (even accidental purchases) for the following:

  • Spent Gold
  • Premium vehicles which have been in battle
  • Premium aircraft which have seen combat
  • Sale of non-premium vehicles/aircraft
  • Lost crew members
  • Experience spent on a new vehicle or module
  • Equipment or consumables purchased via the Garage/Hangar
  • Vehicle aesthetics (camouflage, emblems, inscriptions)
  • Ammunition
  • Premium time purchased over 24 hours prior to the submission of a ticket to support


As you mentioned, if you haven't used any of the gold that you got as compensation for owning the tank, you should be OK to get a refund. Please send a ticket to us so we can check: https://asia.wargami.../products/wotb/


 

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P1NNY #4 Posted 09 July 2020 - 03:37 AM

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View PostElite911, on 08 July 2020 - 06:21 PM, said:


As you mentioned, if you haven't used any of the gold that you got as compensation for owning the tank, you should be OK to get a refund. Please send a ticket to us so we can check: https://asia.wargami.../products/wotb/

Oh serious?.. Thanks.. I'll be sending a ticket



willziegler #5 Posted 12 July 2020 - 01:58 PM

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If you haven't used any of the gold that you got as compensation for owning the tank, you can get a refund.

Creighton_Abrams #6 Posted 17 July 2020 - 10:10 PM

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These "Refund" questions, pose an interesting thought (something which I am actively looking at) which I would like to hear from "WG" .

 

Whats the Maximum amount of Gold I can purchase in cash ? 

 


Edited by Creighton_Abrams, 18 July 2020 - 12:44 AM.


JDBC567 #7 Posted 18 July 2020 - 03:43 AM

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One question.
How did you buy a premium 'by accident'???

Lord_Melchett #8 Posted 19 July 2020 - 05:33 AM

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When you purchase an item for money, you get a confirmation window and have to press another button.  When you purchase for gold or credits, there is no confirmation.  So if you tap on the purchase button for gold, that's it, it's purchased.  I've purchased a tech tree tank by accident like that - I was looking at its stats, and touched the purchase button.

JDBC567 #9 Posted 19 July 2020 - 10:01 AM

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View PostLord_Melchett, on 19 July 2020 - 10:33 AM, said:

When you purchase an item for money, you get a confirmation window and have to press another button.  When you purchase for gold or credits, there is no confirmation.  So if you tap on the purchase button for gold, that's it, it's purchased.  I've purchased a tech tree tank by accident like that - I was looking at its stats, and touched the purchase button.

 I was wondering how someone could accidentally purchase a premium tank


Edited by JDBC567, 20 July 2020 - 07:58 AM.


Lord_Melchett #10 Posted 19 July 2020 - 10:52 PM

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View PostJDBC567, on 19 July 2020 - 10:01 AM, said:

Hmm.. I was wondering how someone could accidentally purchase a premium tank


I'm not sure what part of my post was unclear.  If you purchase a tank for gold, there is no second chance to confirm the purchase.



JDBC567 #11 Posted 20 July 2020 - 03:46 AM

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View PostLord_Melchett, on 20 July 2020 - 03:52 AM, said:


I'm not sure what part of my post was unclear.  If you purchase a tank for gold, there is no second chance to confirm the purchase.

It was perfectly clear. I think you misunderstood my post. I WAS wondering how anyone could purchase a premium accidentally. Past tense. After your post, I understood how that could happen.



Lord_Melchett #12 Posted 20 July 2020 - 07:37 AM

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Ahh, yes I did. Tthe emphasis was on was, not on premium ... not sure what the Hmmm was doing in that sentence.

JDBC567 #13 Posted 20 July 2020 - 07:59 AM

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The hmm was to indicate wondering and thinking
I've fixed it now




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