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Server Restart - 17 July 2017


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Elphaba #1 Posted 17 July 2017 - 10:47 AM

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Hi, Commanders

 

A server restart will be performed today at 19:00 UTC+8 to address the "error joining the battle;you already joined the team" issue. Expected down time is 20 minutes.

 

During the maintenance, we plan to apply the fix that prevents players from joining battles on ASIA server. The issue we faced is complicated and we hope that we manage to solve it within the current restart.

 

In case you had active premium time running during the period of the issue, this would be compensated during the week.
 
We apologize for the inconveniences caused.

 

[UPDATE] Players affected by this error will be compensated. Compensation is expected to take place on 20 July.


Edited by Elphaba, 20 July 2017 - 08:34 AM.


AWESOME_COOLBOY #2 Posted 17 July 2017 - 10:56 AM

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What about last mission who don't even have a chance to complete I'm pay. To play player and I spend lots of. My money and time do I lose that all after the reset:(

 



Darthvaderjon #3 Posted 17 July 2017 - 11:03 AM

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Thank you for the much needed response and attempt at resolution :) Hopefully this solves things!

SonderAbteilung #4 Posted 17 July 2017 - 11:27 AM

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View PostElphaba, on 17 July 2017 - 07:47 PM, said:

Hi, Commanders

 

A server restart will be performed today at 19:00 UTC+8 to address the "error joining the battle;you already joined the team" issue. Expected down time is 20 minutes.

 

During the maintenance, we plan to apply the fix that prevents players from joining battles on ASIA server. The issue we faced is complicated and we hope that we manage to solve it within the current restart.

 

In case you had active premium time running during the period of the issue, this would be compensated during the week.
 
We apologize for the inconveniences caused.

 

thx elphaba, 

 

I am making a sum up of the clan members that couldn't play during last weekend. We all decided that prem time doesn't need to be refund,  however we believe that the most decent thing that wg could do due to this problem is just giving them 2 chests . Please do consider this. I ll get back with the IGN of the affected players in my clan. 

Thx. 


" BRIGADE PIRON"  First Belgian group (1940~1945)

-All Governments Lies...I.F. Stone (1907~89)-


Elphaba #5 Posted 17 July 2017 - 11:28 AM

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View PostSonderAbteilung, on 17 July 2017 - 11:27 AM, said:

thx elphaba, 

 

I am making a sum up of the clan members that couldn't play during last weekend. We all decided that prem time doesn't need to be refund,  however we believe that the most decent thing that wg could do due to this problem is just giving them 2 chests . Please do consider this. I ll get back with the IGN of the affected players in my clan. 

Thx. 

 

Do provide the list. Thanks. :)


REAP3R133 #6 Posted 17 July 2017 - 11:28 AM

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View PostSonderAbteilung, on 17 July 2017 - 11:27 AM, said:

 

thx elphaba, 

 

I am making a sum up of the clan members that couldn't play during last weekend. We all decided that prem time doesn't need to be refund,  however we believe that the most decent thing that wg could do due to this problem is just giving them 2 chests . Please do consider this. I ll get back with the IGN of the affected players in my clan. 

Thx. 

They gonna give us the chest with only boosters on it:trollface:


 most op tank in the game

jp20138 #7 Posted 17 July 2017 - 11:39 AM

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Error joining battle SOLVED. Thanks a lot!

 

Proud Member of SHAFT


SonderAbteilung #8 Posted 17 July 2017 - 12:30 PM

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View PostElphaba, on 17 July 2017 - 08:28 PM, said:

 

Do provide the list. Thanks. :)

Hi again Elphaba

 

all from ASFOW clan. They told me they could not play for the last 2 chests because of the bug from last weekend. I believe they are all honest to me, but you never know. You might check if they got the chest 

 

-Missbirdbird

-Aleclegrand

-flo0128

-BTJayakody

-Nailer

-Kuguru

-1993_gunner

 

I might get you some more in couple of days. Not all are online today. Anyway,  thanks again for everything,  I hope they could get their chests. 

 

Let me know the feedback please,  if you're not too busy. You can PM me as well. Thx

 

Sonder

 


Edited by SonderAbteilung, 17 July 2017 - 12:37 PM.

" BRIGADE PIRON"  First Belgian group (1940~1945)

-All Governments Lies...I.F. Stone (1907~89)-


Kuguru #9 Posted 17 July 2017 - 05:06 PM

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View PostSonderAbteilung, on 17 July 2017 - 12:30 PM, said:

Hi again Elphaba

 

all from ASFOW clan. They told me they could not play for the last 2 chests because of the bug from last weekend. I believe they are all honest to me, but you never know. You might check if they got the chest 

 

-Missbirdbird

-Aleclegrand

-flo0128

-BTJayakody

-Nailer

-Kuguru

-1993_gunner

 

I might get you some more in couple of days. Not all are online today. Anyway,  thanks again for everything,  I hope they could get their chests. 

 

Let me know the feedback please,  if you're not too busy. You can PM me as well. Thx

 

Sonder

 

Thanks for doing this for us, boss :medal:

Addition to the list: JuckslasherZ, my platoonmate who helped me doing the mission. He doesn't get the chests too. And shootinsai, if i recall it correctly, also complained about the bug too.


Edited by Kuguru, 17 July 2017 - 05:52 PM.


SonderAbteilung #10 Posted 18 July 2017 - 12:18 AM

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View PostKuguru, on 18 July 2017 - 02:06 AM, said:

Thanks for doing this for us, boss :medal:

Addition to the list: JuckslasherZ, my platoonmate who helped me doing the mission. He doesn't get the chests too. And shootinsai, if i recall it correctly, also complained about the bug too.

 

ok. Kuguru. Shootinsai got his chest. 

 

@Elphaba. 

 

Player IGN 

-chris020 had the bug as well and didn't had his chance to get the last chest. . 

 

Thanks again 

 

Sonder


" BRIGADE PIRON"  First Belgian group (1940~1945)

-All Governments Lies...I.F. Stone (1907~89)-


ValorFirefly #11 Posted 18 July 2017 - 02:13 AM

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Now the game can run as usual, but we miss the chest event ,so we not obtain the chest

 



Player_4225491602 #12 Posted 18 July 2017 - 10:26 PM

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i was rated badly because the game wouldn't load while attempting platoon, 2 inactivity and 1 bad communication or ineffective player. I gave up after about 3-4 minutes and shut down...leaving my tank inactive. I agree with Sonder 2 chests compensation would be good. I don't remember who I was platoon with but will find out as soon as I can get on server again.....not sure if 4 update is happening but at present i can't connect.

Regards kunanyi 



Elphaba #13 Posted 20 July 2017 - 08:34 AM

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[UPDATE] Players affected by this error will be compensated. Compensation is expected to take place on 20 July.


Sebei_Siong #14 Posted 20 July 2017 - 11:35 PM

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View PostElphaba, on 20 July 2017 - 08:34 AM, said:

[UPDATE] Players affected by this error will be compensated. Compensation is expected to take place on 20 July.

 

How is WG going to know who was affected? Me and some of my clan mates couldn't get in for 2 days during the problem and it's already 21st July and we don't see any form of compensation. 

 



Kuguru #15 Posted 21 July 2017 - 12:25 AM

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View PostElphaba, on 20 July 2017 - 08:34 AM, said:

[UPDATE] Players affected by this error will be compensated. Compensation is expected to take place on 20 July.

 

Hi Elphaba, today is July 21st and I haven't got the compensation. Please check on this matter. Thank you.

 

Edit: I've got 2 chests. Thanks you :D


Edited by Kuguru, 21 July 2017 - 02:48 PM.


__Superman_ #16 Posted 03 September 2017 - 07:31 AM

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Seems like Error:
Error joining battle (BASEAPP_CRASH) is happening again ...some players already posted screenshots on wotph facebook..asking for help...




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