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Update 3.4.2 Bug watching thread


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NITROGLYCERlN #181 Posted 10 January 2017 - 07:33 AM

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My friends list and clan chat were working just fine until last Friday just a few days ago, when all my friends just disappeared and my clan chat wouldn't load etc. I have tried disconnecting from the server and logging in again, turning off my wifi, deleting and reinstalling the game and logging in on my computer, but nothing fixes it. I jumped onto my other account and it still had all of its friends there, and the clan chat loaded. I even downloaded new iOS software but still nothing. I am using an iPad Pro. 

 

Elphaba could you please add me to the players affected list? Thanks. 

 

I have sent in a ticket but there has being no response in over 2 days..

 

 


Edited by NITROGLYCERlN, 10 January 2017 - 08:09 AM.


SwordPoint #182 Posted 10 January 2017 - 08:04 AM

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I recently lost my access to the Clan Chat. I still have access to my friends list, but I fear that too will be taken away from me shortly (based on the experiences of others that have posted before me).

I echo the sentiments that have been articulated in the above posts.... it is irritatingly difficult to connect to all my clan members without the clan chat function.


 

Elphaba, please add me to the growing list of players that have logged a complaint on this. Do you need us to send in a ticket too?



 


Elphaba #183 Posted 10 January 2017 - 10:10 AM

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View PostNITROGLYCERlN, on 10 January 2017 - 07:33 AM, said:

My friends list and clan chat were working just fine until last Friday just a few days ago, when all my friends just disappeared and my clan chat wouldn't load etc. I have tried disconnecting from the server and logging in again, turning off my wifi, deleting and reinstalling the game and logging in on my computer, but nothing fixes it. I jumped onto my other account and it still had all of its friends there, and the clan chat loaded. I even downloaded new iOS software but still nothing. I am using an iPad Pro. 

 

Elphaba could you please add me to the players affected list? Thanks. 

 

I have sent in a ticket but there has being no response in over 2 days..

View PostSwordPoint, on 10 January 2017 - 08:04 AM, said:

I recently lost my access to the Clan Chat. I still have access to my friends list, but I fear that too will be taken away from me shortly (based on the experiences of others that have posted before me).

I echo the sentiments that have been articulated in the above posts.... it is irritatingly difficult to connect to all my clan members without the clan chat function.

 

Elphaba, please add me to the growing list of players that have logged a complaint on this. Do you need us to send in a ticket too?

 

Will add you both to the affected users. No need to send in a ticket.


SARNIA #184 Posted 10 January 2017 - 11:16 AM

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Clan chat not working checked everything reinstalled checked network ping etc posted ticket fellow clan members have the same issues 

no way to chat with my friends etc or invite can play and post in battle chat but nothing else!!!

 



SARNIA #185 Posted 10 January 2017 - 11:18 AM

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IPad Pro 

SARNIA #186 Posted 10 January 2017 - 11:19 AM

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Please add me to list thanks 

nitro hi 



piglet1 #187 Posted 10 January 2017 - 11:39 AM

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For over 2 weeks my clan chat/friends list has been non existent and I can't even join in the general chat. I've updated, restarted, uninstalled and reinstalled to no effect.

I can't communicate or play with anyone in the game :( 

 



TheCapt #188 Posted 11 January 2017 - 12:55 AM

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I lodged a support ticket 8 days ago and still no response re the clan and chat issue. Me thinks that as we have to abide by the End User Agreement, WG should have to compensate us for their failure to uphold the Provider Agreement (if one exists). 

 

This is totally not OK, I have had this problem for 8 days now but I know that others in my clan have had this problem over the last 4 - 6 weeks, so it is not a new issue as they lodged tickets then as well.

 

So after 4 - 6 weeks this issue has still not been fixed AND no comment from WG with an eta on when it will be fixed!  Come on guys this is meant to be a professional business, not some back yard hack in his shed. Treat us with more respect!

 


Gentleman Tanker.

 

 


Elphaba #189 Posted 11 January 2017 - 04:36 AM

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View PostSARNIA, on 10 January 2017 - 11:19 AM, said:

Please add me to list thanks 

nitro hi 

View Postpiglet1, on 10 January 2017 - 11:39 AM, said:

For over 2 weeks my clan chat/friends list has been non existent and I can't even join in the general chat. I've updated, restarted, uninstalled and reinstalled to no effect.

I can't communicate or play with anyone in the game :(

 

Adding you both to the list now.

 

View PostTheCapt, on 11 January 2017 - 12:55 AM, said:

I lodged a support ticket 8 days ago and still no response re the clan and chat issue. Me thinks that as we have to abide by the End User Agreement, WG should have to compensate us for their failure to uphold the Provider Agreement (if one exists). 

 

This is totally not OK, I have had this problem for 8 days now but I know that others in my clan have had this problem over the last 4 - 6 weeks, so it is not a new issue as they lodged tickets then as well.

 

So after 4 - 6 weeks this issue has still not been fixed AND no comment from WG with an eta on when it will be fixed!  Come on guys this is meant to be a professional business, not some back yard hack in his shed. Treat us with more respect!

 

Unfortunately, this issue is still under investigation which is why we are unable to provide an ETA for a fix. The only thing that we can do right now is to provide devs with as much information as we can from affected players.



Gandalf_Stormcrow #190 Posted 11 January 2017 - 04:48 AM

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View PostElphaba, on 11 January 2017 - 02:36 PM, said:

 

Adding you both to the list now.

 

 

Unfortunately, this issue is still under investigation which is why we are unable to provide an ETA for a fix. The only thing that we can do right now is to provide devs with as much information as we can from affected players.

 

Any idea whether an account reset will help? Can we get an account reset for Blitz?



Elphaba #191 Posted 11 January 2017 - 07:56 AM

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View PostGandalf_Stormcrow, on 11 January 2017 - 04:48 AM, said:

Any idea whether an account reset will help? Can we get an account reset for Blitz?

 

Account reset = account wipe... so that would not be ideal.


Gandalf_Stormcrow #192 Posted 11 January 2017 - 09:49 AM

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View PostElphaba, on 11 January 2017 - 05:56 PM, said:

 

Account reset = account wipe... so that would not be ideal.

 

But we keep our premium tanks and premium days, right? Can it be done on Blitz? If it means I can see friends again, it doesn't seem too bad a trade. The fun is in the playing.

NITROGLYCERlN #193 Posted 11 January 2017 - 10:38 AM

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Will the affected users receive any compensation for this issue?

Edited by NITROGLYCERlN, 11 January 2017 - 10:39 AM.


Zymon27 #194 Posted 11 January 2017 - 12:09 PM

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Hi Elphaba. Can you also add me to the list of players affected by this faulty chat system? Needless to say, I'm also experiencing same problems, for almost two weeks now, I think. Thanks.

Edited by Zymon27, 11 January 2017 - 12:13 PM.


Elphaba #195 Posted 12 January 2017 - 05:02 AM

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View PostGandalf_Stormcrow, on 11 January 2017 - 09:49 AM, said:

But we keep our premium tanks and premium days, right? Can it be done on Blitz? If it means I can see friends again, it doesn't seem too bad a trade. The fun is in the playing.

 

I'm not even sure if that would help so I don't recommend risking it.

 

View PostNITROGLYCERlN, on 11 January 2017 - 10:38 AM, said:

Will the affected users receive any compensation for this issue?

 

No talks yet on this. We're focusing on getting this resolved first.

 

View PostZymon27, on 11 January 2017 - 12:09 PM, said:

Hi Elphaba. Can you also add me to the list of players affected by this faulty chat system? Needless to say, I'm also experiencing same problems, for almost two weeks now, I think. Thanks.

 

Before I add you, could you check first if it's still not working since your last post?


Gandalf_Stormcrow #196 Posted 12 January 2017 - 05:18 AM

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View PostElphaba, on 12 January 2017 - 03:02 PM, said:

I'm not even sure if that would help so I don't recommend risking it.

 

Ah, I see, OK. Thank you, Elphaba.



cxcxcx #197 Posted 12 January 2017 - 05:45 AM

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Hmmm server restart? I think it may resolve the issue since it says connection lost if i wanted to add friends back, but well the issue may come back.

Posted Image
 

Edited by cxcxcx, 12 January 2017 - 05:45 AM.


burkhan #198 Posted 12 January 2017 - 08:43 AM

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Please add me too, I'm having this problem since at least 10 days.

georgerbuchanan #199 Posted 12 January 2017 - 12:32 PM

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I've got person-to-person chat working, but Clan chat is totally dead...

Gandalf_Stormcrow #200 Posted 12 January 2017 - 03:11 PM

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View Postgeorgerbuchanan, on 12 January 2017 - 10:32 PM, said:

I've got person-to-person chat working, but Clan chat is totally dead...

 

When you say "you got it working", what did you do to make it work? Or do you mean that it's been working all along?

Edited by Gandalf_Stormcrow, 12 January 2017 - 03:12 PM.





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